{"id":59,"date":"2026-09-05T08:20:29","date_gmt":"2026-09-05T08:20:29","guid":{"rendered":"https:\/\/actualdevelopment.com\/fsmcc\/?page_id=59"},"modified":"2026-09-08T03:42:00","modified_gmt":"2026-09-08T03:42:00","slug":"privacy-and-confidentiality","status":"publish","type":"page","link":"https:\/\/actualdevelopment.com\/fsmcc\/privacy-and-confidentiality\/","title":{"rendered":"Privacy and Confidentiality"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_c1b6027c height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1.5rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h1 class=\"w-text us_custom_108df002 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Privacy and confidentiality<\/span><\/span><\/h1><p class=\"w-text us_custom_f11074f5 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">How Fraser Shores Medical Centre handles personal and health information.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_4326196e height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2-1 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:5rem;--tablets-columns-gap:2rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_ef4741a3 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Protecting patient information<\/span><\/span><\/h2><div class=\"wpb_text_column us_custom_ef4c7763 has_text_color\"><div class=\"wpb_wrapper\"><p>Fraser Shores Medical Centre is committed to maintaining the privacy and confidentiality of patient information.<\/p>\n<p>The practice handles personal and health information in accordance with applicable Australian privacy requirements. Information is collected and used to provide healthcare, manage appointments, process billing and support the operation of the practice.<\/p>\n<p>A copy of the practice privacy policy and collection statement is available from reception. Patients may ask how their information is managed or request access to information held about them, subject to applicable requirements.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_0fe3efa3 has_bg_color\"><div class=\"vc_column-inner\"><div class=\"w-iconbox us_custom_8d5aa4e2 iconpos_left style_default color_custom align_left\"><div class=\"w-iconbox-icon\" style=\"font-size:1.4rem;--icon-color:#c7a02f;\"><i class=\"fas fa-lock\"><\/i><\/div><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\" style=\"font-size:19px;\">Privacy questions<\/h4><div class=\"w-iconbox-text\"><p>Contact reception if you have a question about privacy, records or the collection statement.<\/p>\n<\/div><\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_2 icon_atleft\" href=\"mailto:reception@frasershoresmedical.com.au\"><i class=\"fas fa-envelope\"><\/i><span class=\"w-btn-label\">Email reception<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_53106c35 height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:5rem;--tablets-columns-gap:2rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_ef4741a3 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Medical records<\/span><\/span><\/h2><div class=\"wpb_text_column us_custom_ef4c7763 has_text_color\"><div class=\"wpb_wrapper\"><p>Medical records are handled confidentially. If you are transferring to or from another practice, reception can explain the consent and records-transfer process.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_2\" target=\"_blank\" href=\"https:\/\/actualdevelopment.com\/fsmcc\/wp-content\/uploads\/2026\/09\/fsmc-request-for-medical-information-2.pdf\"><span class=\"w-btn-label\">Records Transfer Consent Form<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_ef4741a3 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">More information<\/span><\/span><\/h2><div class=\"wpb_text_column us_custom_ef4c7763 has_text_color\"><div class=\"wpb_wrapper\"><p>For general information about privacy rights in Australia, visit the Office of the Australian Information Commissioner.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3 icon_atright\" target=\"_blank\" href=\"https:\/\/www.oaic.gov.au\/\"><span class=\"w-btn-label\">Visit the OAIC<\/span><i class=\"fas fa-external-link-alt\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_1f89db5f height_large\" id=\"contact\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-2 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:1.5rem;\">\n<div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\">\n<p class=\"w-text us_custom_670b2b4c has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Appointments<\/span><\/span><\/p>\n<h2 class=\"w-text us_custom_312d9fb5 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Ready to book?<\/span><\/span><\/h2>\n<p class=\"w-text us_custom_5bb3fbff has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Choose the appointment that suits you. Book online at any time, or call reception if you need help.<\/span><\/span><\/p>\n<\/div><\/div>\n<div class=\"wpb_column vc_column_container us_custom_42bb29eb\"><div class=\"vc_column-inner\">\n<p class=\"w-text us_custom_8c967779 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Choose how to book<\/span><\/span><\/p>\n<div class=\"w-hwrapper valign_top stack_on_mobiles us_custom_dfad6dcc align_none\" style=\"--hwrapper-gap:12px\">\n<div class=\"w-html\"><script data-he-id=\"16566\" data-he-button=\"true\" data-he-img=\"https:\/\/actualdevelopment.com\/fsmcc\/wp-content\/uploads\/2026\/09\/book-hervey-bay-doctor-online.png\" src=\"https:\/\/healthengine.com.au\/webplugin\/appointments.js\"><\/script><\/div>\n<div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_2 icon_atleft\" href=\"tel:0741246333\"><i class=\"fas fa-phone-alt\"><\/i><span class=\"w-btn-label\">(07) 4124 6333<\/span><\/a><\/div>\n<\/div>\n<p class=\"w-text us_custom_04f767a1 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Reception: Monday to Friday, 8am to 5pm. Saturday, 8am to 12 noon.<\/span><\/span><\/p>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"Privacy and confidentialityHow Fraser Shores Medical Centre handles personal and health information.Protecting patient informationFraser Shores Medical Centre is committed to maintaining the privacy and confidentiality of patient information. The practice handles personal and health information in accordance with applicable Australian privacy requirements. Information is collected and used to provide healthcare, manage appointments, process billing and...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/pages\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":2,"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"predecessor-version":[{"id":157,"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/pages\/59\/revisions\/157"}],"wp:attachment":[{"href":"https:\/\/actualdevelopment.com\/fsmcc\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}